Privacy Policy
Scope and Acceptance
This Privacy Policy (“Policy”) governs our collection, use, disclosure, and protection of personal information when you access our website and associated services (collectively, the “Services”). By using the Services, you acknowledge that you have read and agree to the terms of this Policy. If you do not agree with any part of this Policy, you must immediately discontinue your use of the Services. We may update this Policy periodically; the “Last Revised” date at the top will indicate the current version.
Information You Provide
We collect personal data you voluntarily submit when you register for an account, place an order, or contact customer support. Such data may include your name, email address, shipping address, payment details, and any preferences you choose to share. You are responsible for ensuring that all information you provide is accurate, complete, and up to date. Any updates or corrections can be made through your account settings or by contacting us directly via the in-site messaging system.
Automatically Collected Data
Each time you visit our Services, we automatically record technical information such as your IP address, browser type, operating system, and device identifiers. We also use cookies and similar technologies to track your navigation patterns, remember preferences, and analyze site usage metrics. This non-identifiable data helps us optimize performance, detect errors, and personalize content for future visits. You can control cookie settings through your browser, but disabling essential cookies may limit functionality.
Use of Personal Information
We use the information you provide to process transactions, fulfill orders, and communicate order status updates. Additionally, your data enables us to deliver personalized recommendations, improve our Services, and conduct analytics to identify usage trends. With your explicit consent, we may also send marketing communications about promotions, new features, or events. You can withdraw marketing consent at any time via your account preferences.
Legal Bases for Processing
When you live in regions governed by data-protection laws (e.g., GDPR), we process your personal data under one or more lawful bases: contract performance, legal compliance, consent, and legitimate interests. Contract performance covers order fulfillment and service delivery. Legal compliance ensures we meet statutory requirements like tax reporting. Legitimate interests permit fraud prevention, system security, and business-optimization activities.
Data Sharing and Disclosure
We share your personal information only with third-party service providers strictly bound by confidentiality agreements, such as payment processors, shipping carriers, and analytics vendors. In a corporate transaction (e.g., merger or acquisition), your data may transfer to a successor entity, subject to this Policy. We may also disclose information if compelled by law, legal process, or government authorities. However, we never sell or rent your personal data to marketers.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy or to comply with applicable laws, such as financial-record retention requirements. Order and billing records are typically stored for a minimum of seven years to satisfy tax and audit obligations. If you request account deletion, we will remove active personal data except where retention is legally mandated. Aggregated or anonymized data may be stored indefinitely for analytical purposes.
Security Safeguards
We employ administrative, technical, and physical controls to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Measures include encryption of data at rest and in transit, regular security audits, intrusion detection systems, and role-based access controls. Only authorized personnel with a business need have access to sensitive data. Despite these efforts, no system can guarantee absolute security, so you share data at your own risk.
Cookies and Tracking
We use cookies, web beacons, and similar technologies to enhance user experience, enable core functionality, and collect site-usage statistics. First-party cookies help maintain session state and store language or display settings, while third-party cookies (e.g., analytics providers) track aggregate usage patterns. You can manage or disable cookies via your browser settings, but doing so may affect site performance and available features. For more details, see our Cookie Notice supplement.
Children’s Privacy
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have inadvertently collected data from a minor, we will promptly delete that information. Parents or guardians who suspect their child has provided personal data may contact us through the in-site help center.
International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside your own, including jurisdictions with different data-protection frameworks. We implement appropriate safeguards—such as standard contractual clauses or binding corporate rules—to ensure adequate protection during international transfers. By using our Services, you consent to the transfer of your personal data to other jurisdictions as described herein. Local law may require us to provide access to authorities in those jurisdictions.
Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data. You also may object to certain processing activities or withdraw consent for marketing communications. To exercise these rights, log in to your account and submit a request via the Privacy Center. We will respond within the timeframes required by applicable law, typically 30 days from receipt of a valid request.
Policy Changes and Notifications
We may update this Policy to reflect changes in our practices, regulatory developments, or business requirements. When material changes occur, we will post a prominent notice on our homepage or within the Services. Continued use of the Services after revisions indicates your acceptance of the updated Policy. For non-material changes, we will update the “Last Revised” date without additional notice.
